Questions people
ask us often.
If yours is not here, call us or send a WhatsApp. We would rather answer you directly than leave you guessing.
If yours is not here, call us or send a WhatsApp. We would rather answer you directly than leave you guessing.
We hold RFDA authorization for both human and veterinary pharmaceutical dispensing, so you can get care for people and animals in one place. You speak with a pharmacist who understands the service you need.
Mon–Fri, 9am–5pm. Closed on weekends.
37 KG 11 Ave, Kimironko, near Marine Super Market. If it is your first visit, call ahead and we will help you find us. Open in Google Maps.
Yes. We work with several providers in Rwanda. Bring your insurance card and your prescription. Call first if you want to confirm that we cover your specific insurer.
Yes, and we still hope you visit in person whenever you can so we can review everything properly at the counter. If a visit is not possible, send a clear photo of your prescription and we will review it, prepare your medication, and arrange collection or delivery.
We stock over 500 medications, and most common ones are available. If yours is not, we will order it and let you know when it arrives, usually within 24–48 hours. We only suggest an alternative after talking with your doctor.
Yes, and we especially recommend it if you are on several medications at once. One of our pharmacists will go through your full list, check interactions, look at dosing, and flag anything that needs attention.
For prescription-only medications, yes. Many over-the-counter products like dewormers and vitamins are available without one. Our team will tell you exactly what is needed.
Companion animals such as dogs, cats, and rabbits, and livestock such as cattle, goats, pigs, sheep, and poultry. For less common species, talk to our veterinary pharmacist and we will do our best.
Yes, and coming in person is the best way. Bring details on species, weight, and condition and we will give dosing guidance at the counter. For complex cases, we work directly with your vet. If you cannot visit, call or WhatsApp and we will arrange remote support.
Delivery is available when an in-person visit is not possible. Call, WhatsApp, or email us with your prescription. We will confirm the details, prepare your medication, and arrange delivery. Most orders across Kigali arrive within 2–4 hours from confirmation.
Fees depend on your location. Contact us to confirm the rate for your area. Regular patients and larger orders often get preferential rates.
Yes, for both human and veterinary medicines. For bulk livestock orders, contact us in advance so we can handle packaging properly.
Phone, WhatsApp, or email. We will give you a straight answer.
